terms & Cancellation Policy

360 Experiences is the trading name of PHP Hospitality Ltd which has its registered office at 65 Main Street, Dungarvan, Waterford.

The client is the person or persons who has/have made a confirmed booking with 360 Experiences and the activity partners of 360 Experiences.

Booking and Payment
  • Stand-up Paddle Board Booked Online www.360experiences.ie/book-online
    Client is required to pay a 30% deposit upon booking. The remainder will be requested through an online payment link. Alternatively, the client can pay upon arrival.

  • Bikes & eBike Booked Online / Rented
    Our activity partner Bike & Hike Adventures handles client payments and cancellations. This includes booking made on 360experiences.ie through Bike & Hike Booking Engine widget.

            See external cancellation policy here: www.bikeandhikeadventures.ie/terms-conditions

  • Other Activities
    Client will be requested to pay a non-refundable* 10% deposit to 360 Experiences. The remaining balance will be paid directly to the activity provider upon arrival/commencement of the activity/experience.

    * There may be a variation in the 10% deposit for different activities. Cancellations from the client do not result in a refund of the deposit. If 360 Experiences is forced to cancel the activity due to unforeseen circumstances, the 10% will be refunded.
     

Cancellation of Booking

Any cancellation must be notified in writing by the person who made the booking. If you cancel your booking:

  • more than 30 days prior to the date of your experience, you will be refunded the cost of your trip (-booking deposit).
     

  • less than 7 days before your experience or on or after the commencement of the experience, you must pay the half the experience price.
     

Note: We appreciate that wholly unforeseen events may result in cancellation. We therefore strongly advise you to take out insurance against irrecoverable cancellation cost. You will be advised of the exact amount of any cancellation charge prior to the cancellation being finalised.
 

Changes or Cancellation by us

We reserve the right to change any of the facilities, services or prices described in our brochure or website. We also reserve the right to cancel the experience. For example, if the minimum number of clients required for a trip is not fulfilled, we may have to cancel your experience. It is unlikely we will have to make any changes to your experience and any changes are usually very minor. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your experience date. A major change is an alteration of the start or finish time of your experience by more than 12 hours, a change of experience location or a change to activity due to weather. When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available experience from us, or cancelling your experience. We will refund all payments made directly to us in respect of the experience cost. We will not refund any personal expenses you may have incurred as a result of your booking.
The client accepts that certain activities and aspects of 360 Experience tours, activities and experiences are weather dependent and that under no circumstances can 360 Experiences be held responsible for weather conditions.

360 Experiences reserves the right to reduce the price of any of our experiences. The final price applicable will be confirmed to the client before the client makes a booking.

360 Experiences itineraries are deliberately flexible and if possible the requirements of individual groups and clients will be facilitated. 360 Experiences reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice.

Information Provided

Any information provided by 360 Experiences on such matters as climate, clothing, equipment etc. is given in good faith but without responsibility on the part of 360 Experiences.

Adventure Travel and Client Responsibility

It is a fundamental booking condition that you accept the hazards involved in this sort of experience and you accept that in visiting oceanic and mountainous regions there is an element of on-activity flexibility. The itinerary stated in the experience dossier is indicative only and not a guarantee that a particular route will be followed or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise.

The client agrees that 360 Experiences may take photographs and films of the client while on the tour and that these may be used in 360 Experiences brochures and/or advertising without obtaining further consent or payment in respect of such photographs or films.
 

Personal Travel Insurance

In the event of emergency medical rescue and/or repatriation from an experience by whatever means, the responsibility of such costs will be borne by the client. We strongly recommend that you take out an insurance policy at the same time as booking.

All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.

Medical Conditions & Dietary Requirements

If you are affected by a medical condition which may affect your or other people’s enjoyment of the experience, you must advise this at the time of booking.

Independent Travel Arrangements

We will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the experience.

Complaints Procedure

If you have a complaint about the experience you should make it known to your guide/leader at the earliest opportunity. If you are on an experience without a guide, or if you do not feel that your guide has dealt with your complaint in a satisfactory manner, we encourage you to contact our office as soon as possible so that we can help find an agreeable solution during your trip. Any outstanding complaint not resolved during the trip should be notified to us in writing within 30 days of the scheduled date of return.

Our Liability & Compensation (Including 360 Experience Partners)

We shall not be liable for any damages caused by the total or partial failure to carry out the experience if such failure is: attributable to anyone other than the 360 Experience staff; unforeseeable or unavoidable and attributed to a third party connected to us; a result of unusual or unforeseeable circumstances, reasonably beyond the control of 360 Experiences; a result of an event which 360 Experiences or any of its agents/partners, even with all due care, could not foresee.

If the client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.

All bookings with partners, carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst 360 Experiences cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, 360 Experiences will give every assistance to the client in helping to resolve any reasonable dispute.

Many activity and outdoor pursuits arrangements referred to in the brochure/website/360 Experience publications are provided independently by third party activity and outdoor pursuits providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers, and as such any contracts are undertaken directly between you and the third party activity and outdoor pursuits provider. All such arrangements are made independently of 360 Experiences, regardless of any help and assistance which 360 Experiences may provide in securing such arrangements.